Get a Free Quote for Your Heat Pump Replacement Today
Whether you’re replacing an aging heat pump or switching from gas/oil to a modern high-efficiency system — we’ll size it right and show you what you’ll save every month on energy bills.
We size your heat pump right, show you the energy-bill math, and give you a written estimate before any work begins. Up to $1,500 rebate + 0% for 36 months financing available.
Same-day estimates available — call before noon.
Request Your Free Estimate
Leave your number and we’ll call within 15 minutes to schedule.
Or call us now: (434) 505-4780
“The technician Devin was great to work with, he was very knowledgeable of the installation. Very friendly. And a great person to work with. Great company to work with, highly recommend them. And I ended up buying a yearly maintenance plan also.”
Why Charlottesville homeowners choose The Otter Guys
65+ years of HVAC installs in Central Virginia
Since 1960, we’ve installed thousands of HVAC systems across Charlottesville, Crozet, Earlysville, Ruckersville, and surrounding areas. We know the housing stock — older homes with retrofit ductwork, new construction load calcs, additions that need zoning.
We size the system, not the sale
Most HVAC quotes are based on what was already there. We assess your home’s performance and ductwork — square footage, insulation, windows, duct condition — and recommend the right size for your home. An oversized system short-cycles and wears out. An undersized one runs constantly. We get it right the first time.
Up to $1,500 rebate, 0% for 36 months, no surprise charges
You see the full system price before we order anything. Our rebate of up to $1,500 (on full system replacements) comes off the install. 0% financing for 36 months is approved in about 2 minutes. No commission-based salesperson, no upsells in the middle of the job.
10-Year Parts + 1-Year Labor Warranty
On all new HVAC system installations
Licensed & Insured
VA License #2705181379
BBB A+ Rated
Accredited business
Charlottesville’s Finest
Gold Award 2023–2025
Signs it’s time to replace your heat pump
Heat Pump Is 12+ Years Old
Heat pumps typically last 12–15 years. Past 12, efficiency drops noticeably and repair costs accelerate. A new high-SEER unit usually pays back in 5-7 years from energy savings alone.
Energy Bills Climbing Each Year
A failing heat pump works harder for less comfort. New variable-speed models cut energy bills 30–50% vs. a 12+ year old single-stage unit.
Aux Heat (Emergency Heat) Running Constantly
When your heat pump can’t keep up, electric resistance backup kicks in — and that’s expensive. A new properly-sized heat pump handles cold weather without relying on the aux strip every cold snap.
Low SEER / HSPF Rating
Older heat pumps run at 10-13 SEER and 7-8 HSPF. New units hit 17+ SEER and 10+ HSPF. That efficiency gap shows up on every monthly utility bill.
Switching from Gas or Oil for Efficiency
Modern heat pumps work efficiently down to 5°F and below. Many Charlottesville homeowners switch from gas/oil furnaces and pair with a small backup — cutting heating costs significantly.
Defrost Cycle Problems or Frequent Repair Calls
Heat pumps that ice up, can’t complete a defrost cycle, or need 2+ service calls per year are signaling end-of-life. A new system pays back fast.
Trusted by 6,000+ Charlottesville homeowners
“Michael was fantastic, taking time to thoroughly assess my HVAC system as well as follow up on other home issues that he helped me identify. Great service and staff and I will be continuing to use the Otter Guys in the future!”AJ M. Google Review
“The Otter Guys recommended a lower cost unit, did an installation in one day, AND got it done before Christmas. Very happy to have heat again.”Charlie Fairchild Google Review
“Devon has serviced my system in the past. We knew a replacement was going to happen and when my system failed (as he had warned) he quickly helped me find a solution, get financing, and then even stopped by after installation to check on the system and ensure it was working — which it is! The installation itself went well too. John and Yahmond were great. They were friendly, helpful, willing to problem-solve, and got me and my housemate from huddling around a window unit to lounging in our living room fast! Very happy with Otter Guys all around.”David Newsome Google Review
Here’s exactly what happens when you call
Free in-home estimate
A Comfort Advisor comes to your home, measures the space, checks your ductwork, and calculates the right system size for your home. You see the numbers — load, sizing, options. No pressure, no commission-driven upsells.
Your options and pricing
You get a written estimate with 2-3 system options at different price points. We explain the tradeoffs — efficiency, warranty, brand. You choose. We apply the rebate of up to $1,500 (on qualifying full system replacements) and walk you through 0% financing for 36 months if you want it. No surprise costs added later.
Installation
Most installs are done in 1 day for AC, furnace, or heat pump replacements. Larger projects with new ductwork or zoning take 2-3 days. We protect your floors, haul away the old system, and test everything before we leave. We don’t collect the final payment until the system is running and you’re satisfied.
Heat pump on its way out? Replace before it quits mid-season.
Heat pumps that limp along through one more season cost you 30-50% in energy bills compared to a new high-efficiency unit. A free in-home estimate shows you the real numbers — what you’re losing now, what a new system would cost, and what your monthly payment would be. Written estimate, no obligation.
Frequently Asked Questions
Heat pump full-system replacement in Charlottesville typically runs $12,000 to $16,000+ depending on home size, efficiency rating, and whether ductwork modifications are needed. Higher SEER/HSPF units cost more upfront but cut energy bills 30–50%. Our rebate of up to $1,500 applies to qualifying full system replacements.
We’ll inspect your ductwork during the in-home estimate and tell you honestly what’s needed. If we find leaks or sizing issues, we’ll explain the options — sealing, modifying, or replacing problem sections — and quote each option in writing. Mini split installs skip ductwork entirely.
Standard policies don’t cover replacement due to age or normal wear. They sometimes cover damage from a sudden event (fire, flood, lightning strike). Some homeowners have separate equipment-breakdown coverage. We can document the failure if you want to file a claim.
We offer 0% financing for 36 months as our headline promotional option. We also offer longer financing terms of 5 to 15 years — we tailor the term to the monthly payment you’re comfortable with. Most homeowners are approved in about 2 minutes through our financing partner. We walk through your exact monthly payment at the free estimate. Plus our Otter Guys rebate of up to $1,500 (on full system replacements) comes off the total before financing.
Most AC, furnace, or heat pump replacements are completed in 1 day. Larger projects — new ductwork, zoning, multi-zone mini splits — take 2-3 days. We give you a specific timeline with your written estimate so you can plan around it. We protect your floors and haul away the old system at no extra charge.
Whatever’s going on with your heating or cooling, we’ve seen it before. Over 65 years, we’ve helped thousands of Central Virginia homeowners replace systems that were on their last legs and turn their homes back into the comfortable place they’re supposed to be. You don’t have to figure this out alone.