Sump Pump Repair in Charlottesville — $50 Off Today.
Pump quit, water rising, or that weird noise from the pit getting worse? Take a breath — we’ll diagnose, quote, and fix it.
$50 off any sump pump repair plus dispatch fee waived when you book today.
Same-day appointments available — call before noon.
Request Your $50 Off Repair
Leave your number and we’ll call within 15 minutes to schedule.
Or call us now: (434) 505-4780
“Trouble shot a sump pump. Fixed in minutes.”
Why Charlottesville homeowners choose The Otter Guys
65+ years of sump pump experience in Charlottesville
Since 1960, we’ve installed, repaired, and replaced thousands of sump pumps across Central Virginia — primary pumps, battery backups, water-powered backups, and ejector pumps. Whatever’s in your basement, we know how to fix it.
Same-day service when your basement can’t wait
Call before noon and we’ll be there the same day in most cases. When your pump fails mid-storm, every hour of standing water costs you in repair bills, mold, and ruined belongings. We move fast.
Upfront pricing — know the cost before we start
We provide a written estimate before any work begins. Dispatch fee waived when you book today, and $50 off any repair. No surprises, no hidden fees, no pressure to upsell.
Same-Day Service
Call before noon for a same-day appointment
Licensed & Insured
VA License #2705181379
BBB A+ Rated
Accredited business
Charlottesville’s Finest
Gold Award 2023–2025
Signs your sump pump needs attention (catch these now — storm season is around the corner)
Pump won’t turn on
The float switch is up, water is rising, but the motor doesn’t engage. Could be a failed switch, burned-out motor, or a tripped breaker — needs diagnosis before your next storm.
Water in the basement
Standing water or wet spots near the pump pit. Your pump should be moving water out faster than it comes in. If it’s not, you’ve got a capacity problem, a clog, or a dying pump.
Pump runs constantly
Cycling on and off every 30 seconds, or running non-stop even when it’s dry outside. Often a stuck float, a check-valve failure, or a pit that’s too small for your incoming water volume.
Strange noises
Grinding, gurgling, rattling, or a high-pitched whine. The impeller, motor bearings, or check valve may be failing. Catching it early often saves the cost of a full replacement.
Pump is 7+ years old
Most submersible sump pumps last 7–10 years. If yours is approaching that age, a scheduled replacement is far cheaper than an emergency call during a storm at 2 a.m.
No battery backup
If your primary pump runs on house power only, a thunderstorm that knocks out electricity will also knock out your basement protection. A battery backup or water-powered backup is cheap insurance.
Rated 4.9 Stars Across 6,000+ Google Reviews
“Really really great service. I felt seen and like they were going to make sure I was fully taken care of. I had been told they were a great experience, and now have my own story to back it up.”Christy S. Google Review
“Otter Guys Plumbing was great to work with. Communication was clear from the start, letting us know specific arrival times and direct communication from the plumbers themselves. When Ty and Don arrived, they were kind and easy to interact with. They took the time to communicate clearly through every step: diagnosing the problem, explaining what was going on, and what needed to happen moving forward. Pricing was communicated clearly the whole way through — everything felt transparent and straightforward, and we didn’t feel pressured to do more than was necessary.”David P. Google Review
“The Otter Guys were recommended to me by a trusted contractor for a major water problem. They found the issue and brought necessary equipment the following day, clearing the system and restoring normal function. Dylan Harris was especially helpful, explaining the problem and cost options clearly and in terms I could understand. He answered all my questions with knowledge and expertise.”Vivian D. Google Review
Here’s exactly what happens when you call
Same-day diagnostic visit
Call or book online and we confirm a same-day arrival window in most cases. Your tech opens the pit, inspects the pump, switch, check valve, discharge line, and battery backup (if present). They explain what they find — in plain English, with the cover off so you can see.
Written estimate, your choice
You get options in writing: repair this part, replace the whole pump, add a battery backup. With prices. Dispatch fee waived, $50 off any repair, no pressure to upsell. You decide.
The work
Most repairs are done the same visit. Full replacements typically take 2–3 hours. New installs run half a day. We test the system before we leave and walk you through the new setup — backed by warranty, in writing.
Don’t wait for the next storm.
A failing sump pump rarely fails on a sunny day — it fails at 2 a.m. during a thunderstorm when the power’s flickering. Same-day diagnostic visit, dispatch fee waived, and $50 off any repair when you book today. Most repairs done in a single visit.
Frequently Asked Questions
Most sump pump repairs in Charlottesville run between $400 and $1,100 — float switch replacements, check valve work, and minor electrical issues are on the lower end; motor and impeller work is on the higher end. Full pump replacement typically runs $1,100 to $2,100 depending on the pump (submersible vs. pedestal, primary vs. battery backup) and any pit or discharge work needed. We waive the dispatch fee when you book today and take $50 off any repair — and we give you the price in writing before any work begins.
Most submersible sump pumps last 7 to 10 years; pedestal pumps can last longer (up to 25) but are less common in finished basements because they’re noisier. If yours is approaching that age, a scheduled replacement during dry weather is far cheaper than an emergency call during a storm.
If your basement has anything you’d hate to lose — finished space, stored belongings, HVAC equipment — yes. The same storms that flood basements also knock out power. A battery backup runs your pump for several hours during an outage. Water-powered backups (which run off your home’s water pressure) can run indefinitely. We can advise which fits your home.
For calls before noon, we offer same-day service in most cases. For after-hours emergencies (active flooding, failed pump), we dispatch as fast as we can — typically within 2–4 hours depending on what’s on the schedule. Call (434) 505-4780 and we’ll tell you a real arrival window before you commit.
Repair fixes a specific failed component — a stuck float, a worn check valve, a damaged discharge pipe — and is appropriate when the pump motor itself is healthy. Replacement is the right call when the pump is 7+ years old, has burned-out bearings, or has been running flooded (submerged motor) for an extended period. After diagnosis, your tech will tell you honestly which one your situation calls for.
Whatever’s going on with your sump pump — failed pump, flooded basement, storm-season anxiety, or just an old unit you’ve been meaning to replace — we’ve seen it before. Over 65 years, we’ve helped thousands of Central Virginia homeowners keep their basements dry. You don’t have to figure this out alone.