Well Pump Not Working? Get Answers Today — Free.
No water from your faucets? Pump short-cycling? Low pressure out of nowhere? Take a breath.
We’ll diagnose your well pump system for free — check the tank, wiring, and pump — then give you a written estimate before any work begins.
Same-day service available — call before noon.
Request Your Free Diagnosis
Leave your number and we’ll call within 15 minutes to schedule.
Or call us now: (434) 505-4780
Otter Guys Plumbing was great to work with. Communication was clear from the start. When Ty and Don arrived, they were kind and easy to interact with. They took the time to communicate clearly through every step: diagnosing the problem, explaining what was going on, what the potential issues were, and what needed to happen moving forward. They educated us about the situation instead of just telling us what to do. Pricing was communicated clearly the whole way through. We were given all the pricing options, what they suggested, and why. Everything felt transparent and straightforward, and we didn’t feel pressured to do more than was necessary. I would absolutely recommend them.
Why Central Virginia homeowners choose The Otter Guys
65+ years of well pump expertise across Central Virginia
Since 1960, we’ve repaired and replaced well pumps throughout Central Virginia — Albemarle, Greene, Nelson, Fluvanna, Orange, and Louisa counties. Submersible, jet, constant pressure, you name it. Whatever your well system looks like, we’ve worked on it before.
We carry common parts on our trucks
Most well pump repairs need a pressure switch, relay, or control box. Our trucks carry the most common well pump parts, so many repairs are completed the same day — no waiting on special orders.
Upfront pricing — know the cost before we start
After the diagnosis, your technician walks you through what’s wrong and what it costs to fix. You get a detailed, written estimate. No surprises, no hidden fees, no pressure.
1-Year Service Warranty
On all well pump repairs & replacements
Licensed & Insured
VA License #2705181379
BBB A+ Rated
Accredited business
Charlottesville’s Finest
Gold Award 2023–2025
Signs your well pump may need repair
No Water from Faucets
You turn on the tap and nothing comes out — or just a trickle. This usually means the pump has failed or lost power.
Pump Cycling On and Off
Your pump kicks on and off repeatedly (short cycling). This typically points to a waterlogged pressure tank or a failing pressure switch.
Low Water Pressure
Water pressure has dropped noticeably throughout the house. Could be a failing pump, a pressure tank issue, or a drop in your well’s water level.
Discolored or Sandy Water
Brown, rusty, or sandy water coming from your faucets can mean the pump is pulling sediment — often a sign of a failing or improperly positioned pump.
Strange Noises from Pump
Clicking, humming, or grinding sounds from your pressure tank area. A humming pump that won’t start may have a seized motor or bad capacitor.
Spiking Electric Bills
A well pump that runs constantly (due to a leak, bad check valve, or waterlogged tank) can significantly increase your electric bill.
Trusted by 6,000+ Charlottesville homeowners
“Scott was very pleasant, efficient and showed concern for our safety. He not only made sure we had running water throughout the house but that we were able to get my car out of the driveway before he left. Scott treated us more like family rather than just a paying customer.”Sharon O’Neill Google Review
“The Otter Guys were recommended to me by a trusted contractor for a major water leak. They found the problem and brought necessary equipment the following day, clearing the system and restoring normal function. Dylan Harris was especially helpful, explaining the problem and cost options clearly and in terms I could understand. I highly recommend their services.”Vivian Dillard Google Review
“Really really great service. I felt seen and like they were going to make sure I was fully taken care of. I had been told they were a great experience, and now have my own story to back it up.”Christy Scott Google Review
Here’s exactly what happens when you call
Full system diagnosis
We inspect your entire well pump system — pressure tank, electrical connections, control box, pressure switch, and the pump itself. We identify the exact problem and explain what we found.
Your options and pricing
Your technician walks you through what’s wrong, whether repair or replacement makes more sense, and what each option costs. You get a detailed written estimate. No pressure — it’s your decision.
The repair or replacement
Once you approve, we get to work. Most well pump repairs are completed the same day. Full pump replacements typically take one day. We test everything to confirm your water is flowing properly before we leave.
Well pump problems don’t fix themselves — they leave you without water.
A failing well pump means no water for your family — no showers, no laundry, no flushing. Our free diagnosis takes about 30 minutes and tells you exactly what’s wrong. We explain your options and give you a written estimate. No obligation.
Frequently Asked Questions
Well pump repairs in Charlottesville typically range from $400 to $1,200 for a repair, or $3,000–$5,000+ for a full submersible pump replacement. The biggest factors are whether the pump is above ground (jet pump) or down in the well (submersible), the depth of your well, and whether you need repair or full replacement. Our free diagnosis tells you exactly where you stand — that’s why we offer it at no cost.
If your pump is less than 10 years old and the issue is electrical (pressure switch, relay, control box, capacitor), repair usually makes sense. If the pump motor has failed, the pump is 15+ years old, or you’re seeing repeated issues, replacement is typically the better investment. We’ll give you an honest recommendation after the diagnosis.
Standard homeowner’s policies typically don’t cover well pump replacement due to normal wear. However, some policies cover damage from sudden events like a lightning strike. We can provide documentation to help you file a claim if your policy covers it.
Yes. We offer 5–15 year financing plans with competitive interest rates. Most homeowners get approved in about 2 minutes. Your technician can walk you through payment options during your visit, so you can get your water running again without paying the full amount upfront.
Most well pump replacements are completed in one day. Simple repairs (pressure switch, relay, control box) are often done within a couple of hours. Submersible pump replacements take longer because the pump must be pulled from the well, but we typically finish the same day.
A jet pump sits above ground (usually in your basement or a pump house) and pulls water up from the well. A submersible pump sits inside the well, deep underwater, and pushes water up. Submersible pumps are more common for deeper wells (over 25 feet) and tend to be more efficient. We service and replace both types.
Whatever’s going on with your well pump, we’ve seen it before. Over 65 years, we’ve helped thousands of Central Virginia homeowners get their water running again. No water is stressful — but you don’t have to figure this out alone.